Frequently Asked Questions
Everything you need to know about your Beehive Wool Shop order.
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 10-15 business days depending on the destination.
Can I return yarn if the color isn't what I expected?
Yes, we accept returns on unused yarn in its original skein or ball format within 30 days of purchase. Please note that we cannot accept returns on yarn that has been wound into a ball or used.
How do I ensure I get the same dye lot for my project?
Our team always picks the same dye lot for all items within a single order. If we cannot fulfill your order with a matching dye lot, we will contact you before shipping.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship our high-quality wool and knitting supplies worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How should I care for my wool garments?
Care instructions vary by fiber type. We recommend checking the individual product page or the yarn label for specific washing instructions. Generally, we suggest hand-washing in cool water with a gentle wool soak.